WE WILL AIM TO PROCESS YOUR ORDER WITHIN 3-5 WORKING DAYS
Once the order has been processed, delivery times are as follows:
Order by 12pm and select ‘Economy Delivery’ to have your delivery within 3-5 working days.
Order by 12pm and select ‘Next Day Delivery’ to receive your delivery the next working day.
Alternatively you can collect in person from BN6 8SG, please call us on 01444 226363 prior to collecting so that we can arrange it for you.
Orders placed on Saturdays, Sundays and Bank Holidays will be processed on the morning of the next working day (Monday to Friday excluding bank holidays).
Standard UK Delivery – Free
Free delivery* Free delivery is offered up to a pallet delivery charge of £55 inclusive of VAT per pallet. Any additional charge for delivery due to location is chargeable accordingly.
Next Day Delivery* – £20.00
Delivery to BT, PA, AB, PH, IV, Shetland Islands, Western Isles, Orkney Islands, Channel Islands, Isles of Scilly, Isle of Wight – Please call for a delivery price.
* Orders for Next Day Delivery must be placed before 12pm. Orders placed after 12pm will be delivered on the next available working day. Next Day Delivery excludes weekends and bank holidays.
If you require Delivery on a Saturday or pre-noon, please call us for a price.
As part of our customer service we offer a facility for preferred delivery day to be chosen by customers.
However please be aware sometimes drivers can be delayed and as a result cannot deliver on the specified day. This doesn’t happen very often but we politely make it known to
Customers we can’t pay compensation, wages, time or any other consequential loss a result of this delay.
If a customer has specified the ‘Next Day’ option and the delivery was not performed on that basis, we will gladly refund the £20.00 Next Day charge.
How Delivery Takes Place
All deliveries are made on a tail lift lorry. Please note that goods are not delivered with a crane facility and can therefore not be lowered over a fence or similar. We can also not deliver to the rear of properties due to access restrictions.
The road must be wide enough for a lorry to fit down, usually as wide as a dustbin lorry. If your access is restricted, please contact our office on 01444 226363
Please check that your delivery address can accommodate the requirements below. If you have any queries, please don’t hesitate to get in touch.
Please watch the video (Click here) to demonstrate how our products are delivered
The driver only has a legal obligation to offload the goods onto the roadside and in turn the liability and responsibility of the goods then passes to the customer.
We do NOT offer a Hiab facility.
We contract with reputable and obliging transport ccompanies whose drivers will endeavour to place the pallet into your driveway as long as the surface is of sound makeup such as concrete, paving or tarmac. PLEASE NOTE THE PALLET TRUCK CANNOT PASS OVER GRAVEL OR ANY OTHER TYPRE OF ROUGH TERRAIN. THE DRIVER CANNOT BE EXPECTED TO PULL THE GOODS UP OR DOWN A SLOPING DRIVEWAY OR OVER KERBS.
The ground and road need to be flat, level and solid tarmac or concrete to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside only if it’s safe to do so.
Failure to accept this responsibility will result in the goods being returned to the transport depot and a delivery charge will apply. The safe passage of the Carrier’s delivery vehicle is the ultimate responsibility of the delivery driver. With this in mind if the driver assesses any delivery point road or carriageway and concludes it is unsafe or unviable to access the delivery property in question, this decision of the driver is final. Therefore, it is the responsibility of the Customer and any potential purchaser to notify ourselves of any potential situation which may lead to the delivery being undelivered. Examples may include (but not exhaustive) cars parked preventing vehicle access, low growing tree branches, telephone/ electricity cables etc. Failure to accept this responsibility will result in the goods being returned to the transport depot and a delivery charge will apply.
*RETURNED PALLETS CAUTION
Returned loads if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery and re-stocking charge of £50.00 per pallet (+ any zonal charges).
If you have any further questions please call us on 01444 226363